Job Ref: 215936086

Date: 2022-03-02 11:17:24

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Our client are a professional membership organisation that sets the standards for the project profession. Looking for a Membership Administrator to join their fantastic team!

They are based just outside of High Wycombe, Bucks and the fulltime working hours are 35 hours a week. Hybrid working options can be explored.

Salary is up to £22,000 plus 10% bonus

What are the main responsibilities of this Membership Administrator Role?

* Apply robust operating procedures for the administration of qualifications, both in the UK and overseas, including the establishment of examination and certification events, the issuing of results of examinations and assessment and the handling of queries and appeals.

* Archive qualification-related documentation in conformance with the client’s Archive Policy.

* Provide accurate front-line information on all of the client’s qualifications and related services in response to queries via e-mail, phone and webchat from prospective candidates and other interested parties.

* Provide administrative support to Qualifications Team Leader.

* Maintain currency of relevant databases by ensuring total accuracy in data input.

* Provide consistently high levels of customer service, ensuring that internal and external service level agreements are always achieved.

* Make regular recommendations for process improvement.

* Ad-hoc projects as required by clients business strategy.

Desirable Skills:

* A working knowledge of maintaining databases.

* Good problem solving skills.

Essential Skills:

* GCSE (or equivalent) including Maths and English

* Work experience within a customer services role, providing a high level of customer service, ideally in a busy customer services environment.

* A good working knowledge of office IT software, including Excel, Word and Outlook.

* Well developed planning and organisational skills – demonstrating clear, efficient and logical approaches to work.

* High degree of attention to detail combined with the ability to work to high standards of accuracy.

* Excellent telephone manner, consistently maintaining a strong sense of customer focus.

* Strong communication skills – both verbally and in writing – to effectively communicate with customers and colleagues at all levels.

* Relationship building skills – developing and maintaining good relationships with customers and colleagues

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