Job Ref: 213443662

Date: 2021-03-26 17:40:10

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Forte Recruitment are looking for confident and capable Coordinators to work as part of our clients team. You will be responsible for delivering projects on time, in a professional manner and consistently offering a high-quality customer service to your clients. Successful applicants will be required to meet or exceeding customer expectations at all times.

Essential Candidate Skills

* Show focus and commitment to the role with an ability to take ownership and manage multiple tasks of varying complexity in an efficient and controlled manner.

* Customer service driven with an excellent telephone manner.

* A demonstrable ability to follow processes and build rapports with customers, and colleagues, as well as handling complaints in a professional manner.

* Results, targets and quality focused.

* Accurate numeracy, written and data entry skills.

* An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.

* Confident, assured, courteous and professional when dealing with customers and colleagues at all levels.

* A detailed-oriented individual, who is able to estimate and prioritise effectively and meet deadlines.

* A team player who collaborates with all members of the team, department and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team.

* Be willing to go the extra mile for the sake of the customer, department and the business.

Principal Responsibilities/Duties

* To review customer requirements as presented to you and clarify and/or challenge as appropriate to ensure completion of the project within the agreed SLA or sooner.

* To develop appropriate and detailed plans for each project involving all relevant resources.

* Execute the project plan ensuring clear and regular communication to of, all necessary departments involved whilst continually ensuring an exceptional customer experience.

* To actively track project progress to ensure delivery as per the requirements and agreed timeline.

* To review feedback from customers and engineers to ensure requirements are being met and that any changes are reported back to the account manager and customer.

* To provide regular and timely updates to any in-house systems to ensure visibility of progress and workload.

* The timely identification and tracking of risks and issues for each project, managing through to resolution.

* To conduct and attend Project Meetings with customers as required.

* To escalate any serious issues in a timely fashion to stakeholders, both internal or external.

* To develop and maintain any project and departmental documentation as may be requested e.g. standards, policies, processes or training material, to assist in the running and stability of the team, the department and its objectives.

* To collate and finalise all necessary information and data to ensure that invoicing is not delayed and leases can be triggered.

* To assist in the ordering of parts prior to delivery, as and when required.

* To answer the phone within the agreed target time and as a minimum, to meet any agreed personal call and task targets, contributing to the overall departments effectiveness.

* Adhere and contribute to the company’s quality system, processes, and their development and maintenance.

* Actively contribute to, and promote, the use of best practice and continual service improvement within the team and the department.

For further information and an immediate interview please call Claire at Forte Recruitment Solutions on (phone number removed).

Forte Recruitment Solutions are operating as an employment agency on behalf of our end customer

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