Job Ref: 215171748

Date: 2021-11-16 12:25:41

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Customer Services Advisor –

My Client, a manufacture of health and safety equipment are looking for a new member of their established customer support team. office based. Full time £20.5k per annum.

Role Outline. –

* Providing help and advice to customers using the organisation's products or services

* Communicating courteously with customers by telephone and email

* Investigating and solving customers' problems (these may be more complex or long-standing problems that have been passed over by credit control assistants)

* Keeping accurate records of discussions or correspondence with customers; using the diary and task system via internal systems

* Producing written information for customers, often involving use of computer packages/software.

* Learning about our organisation's products and services and keeping up to date with any changes.

* Taking Credit Card Payments / Issuing credit notes / Statements etc

* General administration, – Administering Core and Acquisition mailboxes, writing Emails/letters to customers

* Distribution of Customer Services daily mail to the relevant team members

* Cancellations from Field staff verification to the customer and cancelling off the system.

* Liaising with Field Staff re price enquiries and customer details.

* Keeping ahead of developments in customer service by, going to meetings and attending courses

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