Job Ref: 215943822

Date: 2022-03-02 17:50:55

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Our prestigious client based in High Wycombe are recruiting a Customer Support Co-ordinator to be the first point of contact for all queries, questions and complaints, offering a professional and efficient service.

Key Tasks:

Efficient resolution of queries & complaints
Keep internal systems and tracking spreadsheets updated
Manage general accreditation queries via email and phone.
Manage trainer deadlines, chasing as appropriate and managing any subsequent extensions, suspensions and withdrawals by writing formal letters
Participate in meetings and ad-hoc tasks, projects and audits.
Work with global Business Development Manager panel to resolve any incomplete applications and address any delays or concerns
Review complete applications against eligibility requirements and advise organisations accordingly.
Process above applications, updating systems and coordinating with Accounts and Legal teams to get the invoice raised and paid and contract signed.
Process applications for additional approved personnel
Ensure ongoing compliance of Individuals to the Quality Management System (QMS). Skills:

Ability to communicate at appropriate levels of a customer organisation
Excellent level of spoken and written English
Minimum 2 years' experience in a customer focused role or equivalent
Ability to work within a team environment
Enjoys problem solving
Excellent telephone manner
Ability to work efficientlyOur client is flexible with remote working however you would need to come into the High Wycombe site for training and then once a month for team meetings. Therefore, you will need to live a commutable distance to High Wycombe

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