Job Ref: 214300992

Date: 2021-07-28 09:30:58

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Our client a global science and technology leader, is seeking an experienced customer service administrator to support them with client orders and request via phone and email.

You will be processing orders for large corporate clients, dealing with escalated complaints, shipping enquires and warranty questions.

This is an initial 6 month temporary booking very likely to extend. £13.00 per hour to start immediately.

This role will be home based to start with a return to the office in High Wycombe from mid-September.

Duties:

* Proactively and quickly resolve customers issues and enquiries, maintaining a high level of customer satisfaction

* Process customer orders in compliance with company policies and standard operating procedures

* Manage customer returns and credit notes

* Support the commercial team by creating quotes and responding to various requests

* Demonstrate high commitment in resolving customers issues, ensuring a high level of customer satisfaction

* Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction

* Ensure compliance to internal policies and quality procedures

* Attend daily meetings with the rest of the team with a continuous improvement attitude to drive process improvements, efficiencies and drive customer satisfaction

Experience required:

* Strong written and verbal communication skills

* High attention to detail with the ability to effectively review and understand sales agreements, purchase orders, and related information

* Strong focus on driving customer satisfaction

* Good problem solving and analytical skills.

* Self-motivated, confident, reliable and able to plan and follow up on outstanding issues

* Able to operate in a fast-paced environment

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