Job Ref: 214777193

Date: 2021-09-29 17:27:53

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Our client a global science and technology leader, is seeking an experienced Customer Order Specialist to support them with customer orders.

You will be responsible for the timely and accurate processing of customer orders, complaints, credits notes, invoice management and dispute resolution.

This role will deliver an enhanced customer experience through excellent customer communication, effective resolution of customer issues and a culture of continuous improvement

This is an initial 6-month temporary booking very likely to extend. £13.00 per hour to start immediately.

Duties:

Process customer orders in compliance with company policies and standard operating procedures

Demonstrate excellent data entry skills to quickly and accurately review and input data

Track orders to delivery, problem solve delivery issues and strive for continuous improvement

Ensure timely capturing and resolution of complaints. Investigate root causes to resolve recurring issue resulting in complaints

Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable

Ensure timely and accurate processing of credit notes

Demonstrate high commitment in resolving customers issues and responding to order status enquiries, ensuring a high level of customer satisfaction

Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction

Utilise Problem Solving to drive to root cause and implement countermeasures

Work with other functions such as Demand Planning, Logistics, Finance, Tech Services to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction

Experience required:

Degree (or equivalent experience) with minimum 2-3 years of relevant work experience in a fast-paced Order Management role

Experience with systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook

Strong written and verbal communication skills

High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information

Strong focus on driving customer satisfaction

Demonstrating an attitude of collaboration, leadership and accountability,

Good problem solving and analytical skills.

Demonstrating good judgment and initiative

Self-motivated, confident, reliable and able to plan and follow up on outstanding issues

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