Job Ref: 213081335

Date: 2021-01-26 15:51:07

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High Wycombe, Bucks,
£Competitive Salary + Bonus + BenefitsExciting new Operations Supervisor role created as my Client continues their phenomenal success and growth as a leading competitor in the FinTech international payments sector.

The Role:

Working within Operations Payments, you'll be responsible for a small team on a day to day basis, ensuring a first class client service is maintained both internally and externally. This will involve:

Management and oversight of team workload, including ensuring quality standards are upheld, SLAs are met, and tasks are prioritised appropriately
Act as first point of escalation within team for queries and/or to resolve issues
Assessing approval on exceptions for manual payment instructions
Ensuring that knowledge of team members is up-to-date and appropriate for the tasks being undertaken, plus identifying training needs and addressing these as appropriate
Monitoring team and individual performance
Coaching and mentoring team members as part of learning and development
Leading and motivating team members to fulfil their potential and perform to their highest ability
Use critical thinking to provide efficient solutions to problems impacting the wider team, which take into account scalability, efficiency, service and risk
Contribute to the improvement of processes by providing ideas and feedback that strike a balance between efficiency and riskSkills Required:

You'll have gained solid Operations experience within the finance and banking sector, ideally within an International Payments environment. You'll also have:

Advanced knowledge of low and high-value payment clearing schemes in the different jurisdictions.
Advanced knowledge of SWIFT in a cross-border payments context, including MT103, MT101 and MT202 message types
Understanding of FX products, including spot, fixed forward, window forward and non-deliverable forward
Able to operate effectively within a fast-paced and high-pressure environment
Proactive and highly organised, able to work to deadlines, multi-task, and prioritise and re-prioritise workload as needed, in line with business requirements
Analytical and problem-solving mindset, with the ability to find solutions to problems that are appropriate to the scale of the challenge and take into account impact at a company level
Good grasp of the concept of continuous improvement
Excellent communication skills, both written and verbal
Passionate about people, with a drive to support the learning and development of team members
Curious and engaged, proactively seeks new information to expand own knowledge and skills
Comfortable working in a high-change environment, with the ability to rapidly adapt to changing products, processes and proceduresYou'll be rewarded with a highly competitive salary along with a bonus scheme, pension, 33 days holiday (incl Bank Holidays) and will be joining at a time of exceptional growth for the Company, giving you exciting opportunities to develop your career.

Apply now for further details

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