Job Ref: 214080821

Date: 2021-06-29 10:56:48

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My client are looking for someone with proven experience within the financial services industry.

They need people who have Eye for detail, Strives in high pressure/pace environment, Ability to multitask/prioritize and Commercial Awareness.

Responsibilities:

Payment platform/operational support o Willingness to learn and become a 'go to' person on both our payments platform software and the full trading/payments cycle throughout lifespan of client
Manage clients in all stages of relationship from early-stage integration/onboarding through to daily trade booking/support
Presentations and live client demos/training as necessary

Product awareness:

Be a representative on the front line for the product/service. You'll know the product inside out, and will be able to deliver industry-leading customer service
Answering client daily banking enquiries
Payment queries – Investigating payment issues/ liaising internally for banking updates/confirmations and accurately conveying updates to clients
Highlight currency-specific banking/payment requirements and building personal knowledge.

Relationship management:

Keeping the 'client experience' the priority – demonstrable customer service awareness/experience.
Drive to solve issues/improve the experience – think and act on how the account/relationship can develop
Ability to tailor service to different clients/accounts with their distinct requirements.Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

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