Job Ref: 215405395

Date: 2021-12-17 14:33:58

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CAD CAM Technical Support Engineer

We are currently looking to strengthen our team with a new position that will be at the core of our NX technical support and customer training functions. The role will suit a dynamic individual with good all round manufacturing experience in engineering industry sector, Highly proficient in the Siemens NX CAD/CAM product suite and solid experience of CNC controllers including Heidenhain, Siemens, Fanuc, Mazatrol

Primary Duties:

* Use expert product knowledge in Siemens NX CAD & CAM to provide technical support via telephone and email to customers in a wide range of manufacturing applications

* Deliver both “off the shelf” and “tailored” customer training programmes

* Deliver high quality product demonstrations and presentations

* Produce and maintain training manuals, course materials etc.

* Keep up to date with product and industry developments by attending relevant courses seminars etc, provided by Siemens and others

* Role is based primarily at our Haddenham facility but on-site work at customer premises in the UK may occasionally be required

Other:

* Represent the company by maintaining a courteous and professional relationship with customers, suppliers and colleagues

* Ensure that all activities are performed safely within employment / health and safety legislation and in the manner prescribed by our ISO 9001 quality standard

Character Traits:

* Strong work ethic, able to work as a team player but also on own initiative

* Methodical approach and good attention to detail, calm under pressure

* Flexible approach to working hours, must be willing to travel

Skills, Qualifications & Experience:

* Engineering qualification (at least HNC level)

* Good all round manufacturing experience in engineering industry sector

* Highly proficient in the Siemens NX CAD/CAM product suite

* Experience in 3D modelling and drafting

* Strong knowledge of CNC programming including multi axis machining techniques, both milling and turning

* Experience of CNC controllers including Heidenhain, Siemens, Fanuc, Mazatrol

* Highly computer literate

* Excellent verbal communication and presentation skills

* Candidates must be eligible to reside and work in the UK on a permanent basis

* Full, clean UK driving licence

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