Job Ref: 212817228

Date: 2020-11-26 15:44:39

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BPCM will commence recruitment of multiple temporary care agents to join the business on an initial 3 month basis aiming to initiate the hiring process from mid December 2020 with onboarding new starters early January 2021. We aim to hold a initial virtual open day 11th December (dates will be confirmed closer to the time so may change)

Due to the nature of our business and speed – we need people that can hit the round running with outstanding customer service ability and communications skills.

Depending on the team – responsibilities may vary and will include a mix of the following:

* To be the first point of contact for our customers and charge point hosts

* Identify customer needs and resolve their queries

* Understand our products and keep up to date with any changes

* Act as an ambassador for our brand

* Complaint Handling

* Processing of Homecharge applications liaising with the customer and other third parties.

* Managing, prioritising and distributing workloads- emails, call backs, new applications, review of existing applications

* Be able to extract information from photographs to substantiate customer applications

* Being able to deliver training to the advisors individually and as a group on process’s and evaluation of an application.

* Conducting a prequalifying telephone survey of the property

* Evaluating photos of electrical components within the property

* Review of technical survey reports and follow up with customers

* Arranging provisional dates for installation

* Processing payments to finalize booking appointments

* Delivering a high level of customer service through various contact points – email and phone

* Responding to general enquiries via email and phone

Please only apply if you have the following:

* 2/3 years as a customer care agent in a contact/call centre having managed high call volumes experience in either inbound or outbound. Experience in dealing with multiple chats would be beneficial?

* Locally based within 30 minutes of our head office in Milton Keynes

* Strong communications skills and ability to pick up things quickly.

* Strong verbal and written English skills ( as you will be interacting with our customers via chat and telephony systems)

* Can do attitude and resilient ( as our current operating environment is not for the faith hearted !)

Hours are : 07.30-16.30 / 08.30–17.30 / 12.30-21.30 and every 4th weekend – rota's are released four weeks in advance – but must some flexibility will be required to meet business needs

Salary .. Ranging between £22-£23k depending on department

By applying for this role you are expressing an interest in the opportunity and you will be contacted if you meet the above requirements. Please we aware that there maybe a few weeks delay between application and feedback due to the volume of hiring for this role.

BPCHARGEMASTER – CHARGING THE WORLD , CHANGING THE WORLD – THE OPPORTUNITY ENDLESS !

NO AGENCIES PLEASE

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