Job Ref: 213520026

Date: 2021-04-11 22:44:26

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Our Client, a regional house builder in and around the Homes Counties, are dedicated to producing an exceptional product and delivering outstanding levels of service to homebuyers.

They are looking for an experienced Customer Care Co-ordinator who will be based in their office near Gerrards cross. You’ll provide the Company’s customers with an efficient, accurate and responsive customer service by receiving customer communications and co-ordinating contractors and internal customer service staff to ensure all issues raised are monitored and satisfactorily resolved, through the 2-year warranty period and beyond in accordance with the commitments to exceptional service.

You will manage department diaries and arrange appointments for service calls, raise instructions and defects notices via the customer service database to Contractors, Suppliers and Site Managers and monitor and report the progress of works.

As they are a smaller house builder, the role is all encompassing, acting as the Office and also getting involved in Sales/ Marketing other HR related duties.

The successful candidate MUST:

Have worked in a similar role for a UK House builder

Be self-motivated and result orientated and possess a passion for delivering exceptional customer care.

Have strong communication skills are essential coupled with a keen eye for detail and the ability to work on multiple cases at any one time.

Be computer literate with a good knowledge of Microsoft Word, Excel and Outlook and have experience of working with in-house databases

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