Job Ref: 212792317

Date: 2020-11-23 11:51:32

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The Front of House / Office Coordinator’s role is to manage the visitor journey and hospitality while supporting the administration activities for the company. You will ensure the highest level of service is provided to guests and clients, while maintaining the smooth running of the office environment and supporting the Office Manager when required.

Key Responsibilities

* Maintaining the professional image and reputation of the company in all contact with clients, suppliers and internal staff

* Manage front of house duties, greeting of guests and advising staff of their arrival

* Provide direction for visitors and staff

* Managing meeting room bookings

* Organise meeting rooms (before and after meetings)

* Book lunches, arrange refreshments and kitchen and communal areas tidy

* Manage kitchen, refreshment area and office purchases

* Monitor, screen and coordinate incoming calls

* Take deliveries, collect and distribute incoming deliveries and mail

* Ensure all outgoing mail is prepared and ready for collection

* Work with the Professional Development Manager/Systems and Continuous Improvement Manager to ensure internal training events are coordinated and catered for

* Coordinate extensive travel arrangements: booking flights and hotels, arranging hire cars etc.

Skills + Experience

* Experience in a corporate receptionist and/or administration role essential

* Self-confident with a personable manner, and excellent communication skills, able to deal with people at all levels with tact and diplomacy

* Self-managing

* Pro-active nature with ability to solve problems quickly and efficiently

* Highly organised with the ability to prioritise tasks

* Excellent attention to detail

* Calm under pressure with the ability to take control in emergencies and escalate accordingly

* IT proficiency and experience of working with MS Outlook

* Good administration skills

* Excellent timekeeper

* Reliable and flexible team player willing to work additional hours when required

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