Job Ref: 214082880

Date: 2021-06-29 13:27:49

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Job description

Overall Role Objectives

To provide the housing, intensive housing management and tenancy management for a patch of circa 120 properties, including the management of rent and service charge payments and arrears; voids and lettings; tenancy management, including nuisance and anti-social behaviour.

Key tasks Housing and tenancy management

• To provide advice and information to tenants, residents and others on all tenancy matters, welfare benefits and re-housing requests.

• To assist tenants with support needs to sustain and benefit from their tenancy.

• To assist the Property Services Manager to achieve void turnaround targets for repair works and to manage the pre-void and lettings process.

• To assess the needs of applicants for housing or transfer, liaising with LA nominees and others, making recommendations for action within the Lettings Policy.

• To ensure that each end of tenancy and new letting is completed in line with administrative and legal requirements, including tenancy termination, tenancy agreement and associated paperwork, HB / UC application, CORE forms etc

• To ensure that tenants and others understand the rights and responsibilities as set down in tenancy / licence agreements.

• To ensure that the conditions of tenancy are met by the Association’s tenants, working with the Housing Management team and other staff to manage breaches and help resolve disputes.

• To work with the central Revenues and Arrears Officer to manage rent and service charge payments, taking early and preventative action to minimise arrears.

• To assist the Housing Services Manager in setting the service charges for all properties within the designated area and where applicable to consult with tenants about changes.

• To carry out Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance and other estate / block services, liaising with colleagues and others to improve the quality of the environment and ensure tenancy conditions are met.

• To assist the Property Services Manager and others with identifying, reporting and monitoring repairs and maintenance within the designated patch

• To carry out Tenancy Audits, collecting and maintaining up to date information about customers and any changing support needs in order to assist the Association to deliver targeted services.

• To attend internal and external meetings as required. Time off in lieu is available for attending meetings outside of normal office hours.

General

• To comply at all times with the Association’s legal, contractual and regulatory responsibilities in relation to the above duties.

• To ensure that record keeping, monitoring and administrative systems are kept up to date and accurate in accordance with procedures.

• To observe and promote the letter and spirit of our client’s equality and diversity policy in all contact with staff, clients and members of the public and to attend training as appropriate.

• To work effectively with other members of the Housing Services team to meet team objectives and targets and to deputise for other Housing Officers as required.

• To promote effective multi agency working by keeping up to date on other relevant statutory and voluntary agencies, cultivating good local contacts, attending regular network meetings and generally promoting the work of our client with other agencies.

PERSON SPECIFICATION

• Professional qualification in a relevant housing management discipline, or relevant experience.

• Experience in making court applications and attending court on tenancy related matters.

• Knowledge of the legal and regulatory framework of social housing and property / tenancy management, together with experience of delivering services that meet these requirements.

• Experience of supported housing would be useful but is not essential. Experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence.

• An understanding of some of the issues and barriers faced by tenants / household members who have learning disabilities, mental health needs and / or physical and sensory impairments.

• Good numeracy and literary skills appropriate to the requirements of the job role.

• Ability to work collaboratively as part of a team, developing good working relationships with colleagues and external service providers.

• Ability to use Microsoft Office applications and a Housing Management system.

• Car driver – full clean driving licence and use of own car.

• Able to carry out property visits across the designated area

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