Job Ref: 214124862

Date: 2021-07-05 12:43:47

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Role: Customer Service & Office Advisor
Location: Denham
Salary: £26,000
Hours: 7.30 am to 5.00 pm Monday to Friday

The Role

You will be joining a busy office where your enthusiasm for providing outstanding service, primarily via the telephone, will delight our customers.

You will be handling telephone calls and emails which are generated will be expected to professionally deal with queries, converting them in to orders whilst providing exceptional consumer advice on our clients product.

Key Aspects of The Role

* To act as the first point of contact for all inbound online and telephone sales enquiries.

* Providing expert door advice whilst upselling and cross-selling products

* Liaising with customers to book deliveries.

* Following up on active quotations.

* Confidently communicating with customers, via the Telephone, Email, and dealing with their enquiries efficiently.

* Professionally representing the company always

The Candidate

* A persuasive and energetic personality.

* Excellent telephone sales skills, preferably gained in a similar environment.

* Confident in giving customer product information and advice.

* Handling payments over the phone or via the website with confidence and due diligence

* Familiarity with a typical order processing function.

* Strong verbal and written communications skills with a good eye for detail.

* Experience of converting tentative enquiries into confirmed sales.

* Good understanding of Microsoft Office applications.

What you need to do now

If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

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