Job Ref: 214366932

Date: 2021-08-05 10:47:06

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An exciting opportunity for a challenging role for an experienced Administrative Co-ordinator to work in the Chesham area. Paying £10.50 per hour.

This is a great opportunity to join a rapidly growing Company with a unique chance to make a real difference in their Customer Services team. You will ideally have at least 3 years previous experience in a similar background and be ready to make the next step in your career.

The role is temp to perm based on working Monday to Friday – 40 hours per week. 

Job Specification:

Tasks will range from working in a small team, supply, order processing and invoicing, to collating data and service calls, co-ordinating VPI’s and FM workload. 

• Be a great listener and promoting the best levels of communication

• Ensure you deliver a positive experience every time you have a customer interaction whether verbal or written

• Prioritise and schedule workload to hit required timescales and service levels

• processes/standards/timescales/quality Requirements are adhered to

• Use, update and maintain our in-house systems and documentation

• At all times comply with regulatory requirements

• Collect and provide data/reports in pre-agreed formats

• Prioritise workload understanding critical vs important and provide regular updates to Customer Services Manager/ Customer Services Team Leader

• Escalate queries to other departments and resolve within agreed KPI/SLAs

• Monitor various dedicated mailboxes and act to close out these queries within KPIs/SLA

• Assisting with quotations as part of the sales process

• Processing online orders

• Raising order paperwork including invoices

• Raising Purchase Orders

• Assisting the operations and technical team with administration of contracts and compliance paperwork.

• Process out going task for VPI’S

• Check all daily VPI report’s

• Process and arrange for Service Partners to visit sites

• Key management:

• Must have related administrative and Co-ordinating skills and be truly passionate about your work.

• Ideally at least 3 years’ experience within the same/related sector

• Consistent and strong communication skills, verbal and written (internal & external)

• Have the ability to really listen and prioritise the critical vs important

• Be able and willing to take on responsibility

• Be process focused and well organised at all times

• Critical Thinker who enjoys solving problems

• Analytical – ideally you are Intermediate level in MS Excel and working knowledge of MSWord & PowerPoint.

• Accurate in their work and have an understanding of the numbers; profitability being key.

• Knowledge and awareness of Workplace Health and Safety Law

What to Do:-

If you are interested then please submit your details now.

Please note if you have not heard from us within 5 days, then your application has not been successful.

PRS is an equal opportunities employer

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