Job Ref: 214017794

Date: 2021-06-19 18:20:32

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Want to work for a small, dynamic, integrated marketing agency; where we believe hard work, gets reward?

We are looking for a Customer Relationship Manager to join their small dynamic team based in Olney, Buckinghamshire; who enjoys a ‘can do’ approach, and a passion for both digital marketing and self-development.

Position: Customer Relationship Manager
Job type: Full-time, Permanent
Salary: £30,000 to £40,000 per annum dependent on experience

Responsibilities:
Quite simply to help get new customers, and retain them.
Planning and delivering CRM strategies to increase loyalty and retention
Working with CRM platform structure and ensuring it works seamlessly – Ideally having HubSpot experience
Ensuring the CRM platform captures all required information at key points in the customer cycle
Mapping customer journeys by analysing touch points along a pipeline and maximising commercial opportunities with this information
Overseeing all communications
Monitoring and maximising customer lifetime value strategies
Segmenting customer databases and maintaining lists of segmented customers
Identifying new leads and target audiences to optimise return-of-investment
About you:
• Proven CRM experience (min. 4 years), with proved track record
• Ability to manage multiple projects simultaneously
• Excellent knowledge of CRM platforms
• An excellent understanding of the wider digital industry
• Ability to build and maintain strong client and team relationships
• The ability to think laterally and be open-minded
• Excellent interpersonal skills
Happy to work solo, or part of a small team, and possess a ‘can do’ attitude
If you have a positive outlook, take pride in your work, love diversity and feel you have what it takes to be our newest addition then drop us a line with your salary expectation and current notice period, top three career highlights

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