Job Ref: 214421895

Date: 2021-08-12 12:48:39

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Role: Field Service Technician – Printers (MFD)

Location: Field-Based covering Luton, Bedfordshire, Buckinghamshire , Hertfordshire and Milton Keynes

Package: To £22,000 – £28,000 (DOE) plus Company Vehicle, Bonus and Company Benefits

Ricoh is a global organisation specialising in strategic IT services, document management solutions and cloud-based technology. Ricoh transforms businesses with imagination, clarity and vision by utilising our pioneering and innovative ways of working; we call it: imagine. change.

Our teams are constantly embracing change and fostering new ways of working, and we have never been more resolute in our mission: -You work for us, and we`ll work for you".

Currently we have an opportunity for someone to join our Field based Services team, to provide Ricoh customers with a professional, efficient maintenance and repair service across their Printer range.

What you will be doing…

* Provide a technical service to customers, including installation, maintenance and repair of printing equipment

* Deliver a first-class customer experience

* Management and control of your vehicle stock, to improve first-time fix to customers, and to minimise stock losses

You will ideally have…

* Good knowledge & experience of print products and working within a document / production environment

* Excellent knowledge of printing equipment with strong product knowledge (Multi-functional devices, high-end would be a bonus)

* Proven fault-finding techniques

* IT literacy

* Excellent Interpersonal and customer handling skills

In return for your commitment, you can expect…

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is also a role where you can excel within a fast-paced environment and succeed within a great organisation. Are you the right candidate for this key position? If so, we welcome your application.

We are an equal opportunities employer

Ricoh have removed the disclosure of convictions box from their application process (ban the box) offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check, and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team

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