Job Ref: 214557799

Date: 2021-09-01 17:55:57

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My client based close to Bourne End is seeking a temporary Customer Service Advisor to join their team for a period of 12 weeks . This role is Monday to Friday 9am – 5pm daily. You will need to be available to start work week commencing 6th September 2021.

Our client will consider candidates from all backgrounds. You will just need to be a confident outgoing individual and want to go the extra mile to ensure a happy customer experience. Full training will be provided.

Your role :-

* Respond to customers email queries using the customer service software -Zendesk

* Ensure all assigned tickets are responded to in line with set SLA’s

* Liaise with the other departments of the team to resolve our customers queries

* Assist and guide the customer where possible to maximise on sales and upgrades

* Be an ambassador for the company at all times, keeping communication open and friendly to maintain a heartfelt service

Key skills :-

Excellent communication skills, both verbal and written
A good understanding of social channels
An empathetic approach
A positive and proactive attitude
Problem solving skills
The ability to own it – the end to end customer journey, knowing when to go outside of usual process
Organisational skills to self-manage your workload whilst keeping service levels high

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