Job Details
Job Ref: 214557799
Date: 2021-09-01 17:55:57
My client based close to Bourne End is seeking a temporary Customer Service Advisor to join their team for a period of 12 weeks . This role is Monday to Friday 9am – 5pm daily. You will need to be available to start work week commencing 6th September 2021.
Our client will consider candidates from all backgrounds. You will just need to be a confident outgoing individual and want to go the extra mile to ensure a happy customer experience. Full training will be provided.
Your role :-
* Respond to customers email queries using the customer service software -Zendesk
* Ensure all assigned tickets are responded to in line with set SLA’s
* Liaise with the other departments of the team to resolve our customers queries
* Assist and guide the customer where possible to maximise on sales and upgrades
* Be an ambassador for the company at all times, keeping communication open and friendly to maintain a heartfelt service
Key skills :-
Excellent communication skills, both verbal and written
A good understanding of social channels
An empathetic approach
A positive and proactive attitude
Problem solving skills
The ability to own it – the end to end customer journey, knowing when to go outside of usual process
Organisational skills to self-manage your workload whilst keeping service levels high
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