Job Ref: 214454091

Date: 2021-08-17 15:48:41

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My client based close to Bourne End is seeking a number of Customer Service Advisor's to join their growing team. To be considered for this role you will need to be flexible with working shifts and occasional weekends.

Our client will consider candidates from all backgrounds. You will just need to be a confident outgoing individual and want to go the extra mile to ensure a happy customer experience. Full training will be provided.

Your role :-

* Hit your KPIs

* Respond to customers emails, Live Chats & Social Media queries using the customer service software -Zendesk

* Ensure all assigned tickets are responded to in line with set SLA’s

* Liaise with the other departments of the team to resolve our customers queries

* Assist and guide the customer where possible to maximise on sales and upgrades

* Be an ambassador for the company at all times, keeping communication open and friendly to maintain a heartfelt service

* As well as individual KPIs, positively contribute to the overall department Customer Satisfaction Score

* Escalate any unresolvable complaints or supplier issues to Team Leaders or Escalated Care team

* Own your tickets from beginning to end, to give our customers a seamless journey, with the exception of days off where you should ensure you have coverage for anything that requires action

* A little ad hoc admin

Key skills :-

Excellent communication skills, both verbal and written
A good understanding of social channels
An empathetic approach
A positive and proactive attitude
Problem solving skills
The ability to own it – the end to end customer journey, knowing when to go outside of usual process
Organisational skills to self-manage your workload whilst keeping service levels high

What you can expect :-

Competitive salary
Discretionary annual bonus
Friends and family discount
Flexible working
The View from the Shard free entry for you and your plus one

Immediate interviews available, don't delay

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