Job Ref: 215125781

Date: 2021-11-10 13:58:29

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Love Motorcycles?

If the answer is a resounding YES and you've also got a passion for delivering a great customer experience then read on!

Reporting to our client's Head of Customer Experience and based at the UK Head Office of a major motorcycle manufacturer, the primary function of this role is the coordination of their Training Academy. This includes dealer communication, course structuring and organization of materials and system maintenance. Further responsibilities will also include coordination of systems development and maintenance.

Main Tasks:

– Control and maintenance of the Knowledge System.
– Coordination and development of the Training Academy including communication with all Training Academy delegates.
– Administration of the Training Academy including course materials.
– Working in conjunction with Head of Customer Experience with all internal systems.
– General support to the Customer Experience and Marketing teams.
– Systems Development alongside the Head of Customer Experience.
– Play an active role within the wider Sales and Marketing Team.

The role is office based and as such you should live within a 45 minute/1 hour travel radius from Bourne End in Buckinghamshire. There is also a requirement to attend outside events as and when required plus some European travel.

Ideal Candidate

The ideal candidate will possess a knowledge and understanding of motorcycles and the motorcycle market as well as being an effective administrator. A basic level of understanding/experience from within the training sector would also be ideal.

Essential

Sound and proven administrative skills.
Strong and effective communication skills, both written and verbal.
Proficient in the use of Microsoft PowerPoint, Word and Excel.
Flexibility and the ability to work to deadlines is key to this role.
Willingness to work flexible hours including travel and some weekend work on an as required basis.
Driving license is essential.

Desirable

Motorcycle license desirable.

Benefits

Final salary awarded will fully reflect experience and qualifications.
Pension/Life insurance.
Private Medical cover.
Staff purchase scheme.
Gym membership contribution.
Staff motorcycle scheme

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