Job Ref: 214546442

Date: 2021-08-31 19:29:55

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Everyday Loans is a market leader within the financial services sector providing sub-prime loans in over 73 branches across the UK. The company has an enviable track record of growth and offers individuals the scope to have a career with us alongside offering a superb range of benefits. We won best non-mainstream lender in both 2020 & 2021! Alongside this, we are proud to hold platinum status for our Customer Service from Feefo, based on the feedback of our fantastic customers!

The QA team provides assurance to the business that internal controls across the Branch Network and Central Lending are performing as expected. The role involves completing focused customer outcome reviews across the product lifecycle and providing oversight on areas of risk including regulatory compliance and adherence to policy and procedure. Providing proactive feedback to operational management relating to identified risks is a key deliverable.

Key Responsibilities
Completion of quality assurance observations in line with the agreed policies and procedures using the ELG systems (Call recording & Pan) on a monthly basis.
Working to the QA framework to provide the required standards, controls and procedures
Working to the agreed QA operating model with the Quality Assurance Manager
Working towards the QA operating model, identifying issues requiring improvement and potential themes, and identifying relevant remedial actions required and tracking through to completion.
Work closely with key stakeholders to support performance improvement
Highlight training requirements and relevant actions from findings
Identify and initiate value adding activities to enhance customer satisfaction.
Ensure current operational procedures are carried out to the highest level and meet the business needs.

Skills and Experience
Quality Assurance experience ideally within the financial services sector.
Knowledge and experience of working within the FCA principles, TCF and the Businesses regulatory policies and procedures
The ability to use a range of analytical tools to identify and assure the level of quality delivered.
Knowledge of relevant customers and products
Ability to challenge behaviours.
Ability to identify trends within business areas as well as where appropriate identify and escalate related risks.
Strong communication skills (written and verbal).
Well developed IT Skills.

Rewards

Successful applicants will be provided with training. This is supported by an extensive range of benefits:

Private Healthcare for you and your partner
Life Insurance
Excellent company pension 3% employee to 8% employer contribution
25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
Dental Plans
Health MOT's
Gym Discounts and Cycle to Work vouchers
Taste discount cards
Techsave scheme
Everyday Loans is committed to being a great place to work, and also has an active Employee Forum, Mental Health First Aiders, Social and Charity Committee's, and is also a proud foundation partner with MindSet magazine – the UK's leading mainstream magazine dedicated to the health of the mind, supporting our dedication to supporting healthy minds and mental health in the workplace

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