Job Ref: 213831968

Date: 2021-05-25 16:05:13

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Passionate about Customer Service?

Due to continued success, our client is now looking to recruit EXPERIENCED Customer Service Advisor’s to join their Customer care Team based in Bicester.
 
You will be offered a generous starting salary of 22k to 23k + Bonus (No sales)

3-4 days per week homeworking
 
Hours of work: 8am – 4pm Monday to Friday and 1 shorter saturday every 3 weeks
 
Key Duties:
 
As a Customer Service Advisor you’ll be expected to do the following: 

Effective management of daily inbound and outbound call demand
Deliver exceptional customer service
Identify, assess, and resolve customer needs on a first call resolution basis
Be a subject matter expert for all areas of our products and services
Encourage brand loyalty in our customers; Promote new products and services
Provide a measured and results focused approach to customer complaints, ensuring SLAs achieved for resolution time
Manage your own caseload, utilising strong administration and prioritisation skills
Continually seek to improve the customer experience by identifying service improvement opportunities.
You will receive full training and work alongside their experienced team.About You…

To be considered for the Customer Service Advisor role, you will have the following skills, qualities, and experience:

1+ Years’ experience in contact centre role
Flexibility to work occasional weekends
Previous experience in a target driven environment
B2C experience preferable

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