Job Ref: 215193504

Date: 2021-11-18 10:31:48

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About Celestra

Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to hold strong, long-term partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.

Scope & Purpose

The Support administrator will support the Stock Coordinator and will assist in the management of stock requirements for all Support Centre clients. The suitable candidate will work with departments and external suppliers to ensure the support service has the required stock levels to achieve SLAs and deliver excellent customer service. You will effectively establish and manage supplier relationships whilst driving excellent performance in line with the Company’s overall strategy. The hours of work are full time, Monday to Friday 8:30 – 17:30. A degree of flexibility is required depending on workload.

Duties will include but not limited to:

* Managing the day-to-day relationship with suppliers, taking responsibility for escalations and problem resolution

* Monitoring and managing clients’ stock levels, including min SOH, stock issues and weekly stock repair process

* Stock ordering to ensure continuous supply and excellent provision of service

* Utilising systems and supplier relationships to ensure stock is received on time

* Daily stock updates using inventory tracking to be effectively managed by liaising with the Support team of inbound and outbound stock whilst minimising obsolete inventory risk

* Organising stock audits and output accounts, and updating external portals and systems

* Interfacing with the Warehouse Inventory team and/ or Technical Services to monitor and evaluate stock auditing

* Managing stakeholder expectations throughout stock repair process and evaluation

* Raising PO’s to ensure flow of stock and repair loop to completion

* Creating reports, sharing performance, and effectively communicating to influence Service Delivery Manager

* Ensuring stock issues/ discrepancies are fully investigated, understood and reported

* Provide customers quotes and retrieving signoffs

* Proficiency with our in-house ticketing system in order to support the team with peaks in workload

* Acting as the main point of contact for managing stock in service and support, ensuring the Support Centre are fully up to date with stock circulation, challenges and resolutions

The successful candidate will have/be:

* Understanding of stock movement

* Good understanding of inventory management and working capital costs

* An appreciation of support services

* Intermediate Microsoft Excel knowledge

* Analytical skills for forecasting/ trend analysis

* Some experience of financial processes – budgets and costings

* High attention to detail with an ability to follow up and resolve queries & multitask in a fast-paced environment pushing quality and timelines

* Ability to prioritise workload to meet service requirements with a methodical approach

* Self-motivated to meet daily tasks

* Strong interpersonal skills with demonstrable negotiation ability

* Proven experience delivering high standards of customer service

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