Job Ref: 213470082

Date: 2021-04-01 10:21:10

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My client is a well-established private medical provider in the heart of Old Beaconsfield, Buckinghamshire. Situated in a stunning building and grounds, the practice offers a comprehensive private GP service, specialist consultant led secondary care and outpatient services.   
 
Due to exciting growth and the launch of new services, there is a new opening within the Patient Services Team which primarily comprises of telephone answering, diary management, administrative duties and reception cover.  

Job Title
Receptionist/Administrator
Accountable to
Team Leader
Employment type
Part-time/Full time
Employment Status
Continuing Contract
Job Location
Beaconsfield
Hours of Work
Up to 40 hours a week (to include daily 30 min unpaid breaks where applicable)
 
Receptionist/Administrator
 
Main Duties & Responsibilities
 
The post holder will be expected to undertake a variety of duties and the above is intended to indicate the range rather than set limits. In order to maintain the efficient running of the Practice, it is important that all staff are prepared to take on additional/relinquish existing duties as necessary.
 
Reception duties
·        Meet & greet patients and visitors in a professional and welcoming manner
·        Booking, cancelling, re-arranging appointments at the reception desk
·        Taking payments on the day ensuring the correct invoice is raised and processed; accurately logging cash payments
·        Dealing with TDL samples and collections
·        Dealing with general enquiries at the desk at Reception in a professional and appropriate manner
·        Proactively promoting our memberships and services at Reception, in particular, ensuring new and PAYG patients are aware of our services and membership options and handing out brochures etc; ensuring MASTA patients are aware that we stock MASTA consumables etc
·        Dealing with membership enquiries and enrolling patients as members at Reception; keeping the membership team informed
·        Making drinks for patients and clinicians as needed
·        Arranging for deliveries to be dealt with as required
·        Ensuring patients complete new patient registration and GDPR forms
·        Adding information to patient records paying very careful attention to detail
·        Passing prescription requests through to clinicians during Prescription slots
·        Ensuring the relevant clinician's door plate and Doctor’s stamp are in place as they come on duty
·        Deploying spillage kits at Reception/in the waiting area as required
·        Ensuring the Reception desk and waiting areas are kept clean and tidy
·        Alerting patients to any delays in advance if possible or on arrival; ringing through to the clinician to let them know their next patient is waiting as per the protocol; keeping patients informed re any delays
·        Stock replenishment at Beaconsfield Reception (till rolls/leaflets/business cards/appt cards/imaging forms/patient forms/Membership brochures/Services brochures etc)
·        Alerting a clinician immediately and offering assistance if a patient appears unwell in the waiting room

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