Job Ref: 214546287

Date: 2021-08-31 18:12:22

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Our residents expect the best, and we love delivering it to them. In your new role as Resident Communication Support, you’ll respond to complaints and provide solutions which go beyond expectations. It’s time to wake up to the potential inside you.

What Signature Offer
Up to £45,000 annual salary
15% bonus 
Beautiful working environment
Generous holiday package
Company pension scheme
Access to hundreds of offers and discounts through our Signature Rewards Platform
Award-winning Employee Assistance Programme
Refer-a-friend bonus up to £1,000
Occupational health support
Plus cycle to work scheme, study support and moreYour Role at SignatureAs Resident Communication Support, you’ll be responsible for the continuous engagement between colleagues, residents and their families, responding to complaints and owning the journey towards solving them.

You’ll continuously improve the complaints process and ensure every touchpoint results in a positive outcome, following up on agreed actions and monitoring each response for timely resolution and approval from all parties. You’ll own each complaint, responding personally and professionally, and assuring all stakeholders that their concerns are being taken seriously and with empathy.

As well as reacting to complaints, you’ll proactively listen to both residents’ and families’ feedback and put in place procedures for improving sentiments and developing action plans that have clear, measurable outcomes. You’ll do this by creating written content and communications, and ensuring communication channels are effective.

Signature PeopleIt goes without saying you’ll be a diligent and organised communicator who has no problem managing multiple priorities and stakeholders. You’ll be an expert negotiator and a tactful listener who specialises in finding solutions.

Previous experience or managerial skills are great, but we’d also love to hear from empathetic, passionate and caring individuals who really understand other people, and who are comfortable building a rapport and going beyond to ensure resident, family and colleague satisfaction.

To round off your skills, you’ll be a positive person who has no problem dealing with people from all walks of life. You’ll live and breathe our five core values in everything you do, and self-motivation and enthusiasm will both be second nature.

About SignatureSignature Senior Lifestyle offers unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do and make a real difference to our residents’ lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels.

Wake up to the potential inside you. Apply to Signature Senior Lifestyle today

Apply Now