Job Ref: 215912591

Date: 2022-02-28 11:48:54

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Role: Patient Services Coordinator
Location: Beaconsfield, Buckinghamshire

Salary / Rate of pay: £25,000

Platinum Recruitment is working in partnership with a private medical practise based in Beaconsfield, Buckinghamshire and we have a fantastic opportunity for a Patient Services Coordinator to join their team.

What's in it for you?

My client is a private medical practise who are expanding. A beautiful place to work and on stunning grounds.

Package

£25,000
28 days holiday inclusive of bank holidays
To work with fantastic people
Parking
Why choose our Client?

'Our client is a private medical practice based in a beautiful heritage house in Beaconsfield.

They are currently recruiting for a Patient Services Coordinator to join their friendly and supportive admin team.

The successful candidate will work shift hours to cover a combination of mornings, late evenings, and alternate Saturdays (with a day off in lieu of the week) – to be discussed with the candidate.

What's involved?
Main Duties & Responsibilities

The post holder will be expected to undertake a variety of duties and the above is intended to indicate the range rather than set limits. In order to maintain the efficient running of the Practice, it is important that all staff are prepared to take on additional/relinquish existing duties as necessary.

Reception duties

 Taking payments on the day ensuring the correct invoice is raised and processed;

accurately logging cash payments

 Meet & greet patients and visitors in a professional and welcoming manner

 Booking, cancelling, re-arranging appointments at the reception desk

 Dealing with patient samples and collections for our Laboratory

 Dealing with general enquiries at the desk at Reception in a professional and appropriate manner

 Proactively promoting our memberships and services at Reception, in particular,

ensuring new and PAYG patients are aware of our services and membership options and handing out brochures etc.

Making drinks for patients and clinicians as needed

 Dealing with membership enquiries and enrolling patients as members at Reception;

keeping the membership team informed

 Arranging for deliveries to be dealt with as required

 Ensuring patients complete new patient registration and GDPR forms

 Adding information to patient records paying very careful attention to detail

 Passing prescription requests through to clinicians during Prescription slots

 Ensuring the relevant clinician's door plate and Doctor's stamp are in place as they come on duty

 Deploying spillage kits at Reception/in the waiting area as required

 Ensuring the Reception desk and waiting areas are kept clean and tidy

 Alerting patients to any delays in advance if possible or on arrival; ringing through to the clinician to let them know their next patient is waiting as per the protocol; keeping patients informed re any delays

 Stock replenishment at Beaconsfield Reception (till rolls/leaflets/business cards/appt cards/imaging forms/patient forms/Membership brochures/Services brochures etc)

 Alerting a clinician immediately and offering assistance if a patient appears unwell in the

waiting room

 Remaining calm and following instructions in the case of an emergency

 Report any safeguarding concerns to the Safeguarding Lead or if they are not on duty to another clinician or the Patient Services Manager

 Deal with any paperwork that can be actioned at Reception

Administration duties when not on Reception

 Answering phone calls within 3 rings and dealing with a wide range of enquiries including booking GP and Nurse appointments; taking prescription requests; dealing with enquiries; taking and passing on messages accurately and promptly etc

 Processing repeat prescription requests in line with the practice protocol

 General administration including scanning; faxing; typing; filing; opening and distributing post; franking post; shredding; routine and ad hoc admin tasks etc

Click Apply Now and one of the team will in touch to discuss the Patient Services Coordinator work we have that suits you in Beaconsfield, Buckinghamshire.

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Lisa

Job Number: (phone number removed)

Job Role: Patient Services Coordinator

Location: Beaconsfield, Buckinghamshire

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy

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