Job Ref: 213232577

Date: 2021-02-23 11:23:58

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Lead your team to deliver unrivalled IT and customer service engagement, when you join Signature Senior Lifestyle as Head of IT Customer Services at our support office in Beaconsfield.

What Signature Offer
Up to £60,000 annual salary (OTE potential £72,000)
Annual bonus scheme of up to 20%
Company pension scheme
Award-winning Employee Assistant Program
Refer a friend cash bonus up to £1,000, plus £50 Love2Shop voucher
Staff recognition schemes
Occupational health support
Signature Rewards Platform
Plus cycle to work scheme, retail discounts, study support and moreYour Role at SignatureOur Head of IT Customer Services will be an experienced leader, passionate about delivering the highest-quality customer-centric experience across the Signature Group. You’ll work in partnership with our operational and senior leadership teams to strengthen the Signature IT service experience.

You’ll be responsible for overseeing the IT customer service satisfaction framework, owning, maintaining and improving IT services across all homes, improving IT customer services procedures, and the overall smooth operation of Signature’s IT Helpdesk. You’ll oversee all aspects of Signature’s IT incident and problem management framework, IT audit and risk logs, and asset and device management, working with our Chief Information officer to deliver reliable technology experiences.

You’ll also be responsible for leading and developing the IT Customer Service team, coaching, mentoring and supporting others to ensure they reach their full potential.

Signature PeopleWe are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in. 

You’re a confident leader with a strong commitment to delivering exceptional customer service, and you’re able to to quickly establish credibility and build rapport with the people around you. You’ll have at least three years experience in a similar role, including managing an IT Helpdesk, and a track record of effective decision making and project delivery. Working knowledge of the UK health and social care sector would be a big advantage.

About SignatureSignature Senior Lifestyle offers unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents’ lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels. 

Wake up to the know-how inside you. Apply to Signature Senior Lifestyle today

Apply Now