Job Ref: 212667402

Date: 2020-10-29 11:04:53

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Use your experience as an effective decision maker, strategic thinker and communicator to
deliver an outstanding customer-centric experience, when you join Signature Senior Lifestyle
as Head of Customer Experience at our support office in Beaconsfield.

What Signature Offer
Up to £75,000 annual salary
Company pension scheme
Up to 25% annual bonus
Car allowance
Award-winning Employee Assistance Program
Refer a friend cash bonus up to £1,000, plus £50 Love2Shop voucher
Staff recognition schemes
Occupational health support
Plus, cycle to work scheme, retail discounts, study support and moreYour Role at SignatureOur Head of Customer Experience will be a confident leader, working with senior managers across all departments to ensure the delivery of an exceptional resident experience in each of our homes.

Reporting to the Sales and Brand Director, your role will span quality assurance, people management, stakeholder management and system and project management. You will support the development and delivery of business improvement plans and will be responsible for driving the overall resident experience. You will monitor the quality of service provided in our homes, identifying areas for improvement or concern and execute a plan to fix any challenges that arise. You will be responsible for developing and supporting resident committee meetings, developing and maintaining standard operating procedures, ensuring compliance with all CQC standards and completing regular audits, monitoring governance across the Signature group.

You will demonstrate a strong commitment to delivering exceptional customer service, an ability to quickly establish credibility and build rapport and trust among key stakeholders.

Signature PeopleWe are kind and compassionate. Positive and resilient. Proactive and organise. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.

In addition to a minimum three years’ experience in a similar role. General Management experience across multiple sites would be an advantage.

About SignatureSignature Senior Lifestyle offers unrivalled residential and dementia care in luxury homes.

We strive for excellence in everything we do and make a real difference to our residents’ lives. Our team is one of the biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels

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