Job Ref: 215833784

Date: 2022-02-16 16:42:29

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Our client, well-known in the Property and Construction industry, are seeking an eager Client Relations Coordinator.
The main purpose of the role will be to respond to emails/phone queries raise PO’s, chase Site Managers/Subcontractors for outstanding works and manage the Maintenance Operatives diaries.

The role will suit someone from a Customer Care background and will report to the Client Relations Manager.

ROLE:
Assisting with all administrative duties within Client Relations department.
Learn and operate the in-house system (COINS), to keep plots updated, generate job sheets, manage diaries.
Assisting with administration duties related to customers from post completion.
Dealing with customer queries, via telephone and email.
Register all customers on completion with NPA out of hours service.
Complete meter readings on forms for all new completions for BG and Thames water.
Liaise with Client Liaison Executives, to diarise and send letters for post completion.
Contact customers prior to post completion to book in handymen.
Assisting Client Liaison Executives with administration during busy periods.
Updating and generating reports as required.
Responsible for chasing outstanding issues/tasks with subcontractors on developments.
Raise job sheets when necessary, ensuring the system is kept updated, progress jobs and close down as necessary.
Ad-Hoc tasks set by Client Relations Manager.

ATTRIBUTES:
Excellent organizational and communication skills.
Professional approach with a good telephone manner.
Previous experience in Customer Service / Administration.
Happy to work in a small team and be flexible in terms of the role.
Proficient IT skills and being open to learning and training of new software.

Monday to Friday (9:00am – 5:00pm)

£24,000 – £26,000

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