Job Ref: 213754183

Date: 2021-05-14 11:52:29

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Our client, within the medical industry and established for almost 20 years, is seeking a Medical Secretary to undertake a variety of duties and to maintain the efficient running of the business.

Key Duties:

* Typing clinical correspondence, medical reports etc. for allocated GPs with accuracy

* Assisting the Patient Services team with answering the telephone and dealing with queries as per the required protocol

* Assisting the rest of the team as allocated by the Manager to ensure workflow is on time

* Liaising with Consultant Personal Assistants to manage timely referrals

* Receiving telephone messages/queries, dealing with them efficiently

* Managing incoming emails/mail and directing appropriately

* Taking card payments from patients

* Updating the practice log to manage the flow of referrals etc.

* Documenting the patients’ records, ensuring accurate records of actions and following up

* Assisting the admin team with answering phones, making appointments and taking payments etc.

* Arranging meetings and scheduling for all allocated GPs and managing recurring meetings

* Recording records from data transferred, ensuring documents are filed under the correct heading

* Assisting allocated GPs with audit requirements and data searching

* Following up with assigned GPs on death reporting and ensuring the spreadsheet is completed in a timely manner before the clinical meetings each week

* Ensuring all compliance requirements are up to date, including policies and training requirements, and the completion of minor incident spreadsheets as required

* Ensuring complaint forms and allocated paperwork is completed by the allocated GPs in the event of complaints/events

Special requirements include:

* Excellent experience/understanding within a medical secretary background

* Educational achievement to at least GCSE (or equivalent), including English Language and Maths

* At least 4 years customer service and administration experience

* Computer literate with the ability to use a range of software programmes, including Microsoft Word (Excel and Outlook)

* The ability to learn new IT software quickly (with training)

* Excellent communication skills (both verbally and written)

* Excellent organisational skills, with the ability to think laterally and find solutions to problems

* Excellent accuracy and attention to detail

Working Hours : 40 Hours per Week (including 30 minute breaks where applicable)

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