Job Details
Job Ref: 215249855
Date: 2021-11-25 10:51:39
Customer Service Advisor
Full time – Perm / Monday – Friday
Salary – £21,000
Office based.
Job Purpose
To manage inbound telephone calls from our clients customer base (Communications Provider / CP), with a view to assisting them with their enquiries.
These enquiries may include planning, order, activation, account queries, escalated complaints and any other general enquiries.
* Able to quickly identify CPs needs and provide additional accurate information as required.
* Conduct all calls in a polite, helpful, sincere and professional manner.
* Treat all CPs and potential customer details with utmost confidentiality
* Demonstrate an ability to listen to the customer and show a willingness to assist them with any queries they may have
* Demonstrate appropriate soft skills i.e. voice pitch, tone, pace, volume, etc
* Accurately capture the information provided by customers
* Maintaining and updating of relevant customer databases
* Be able to work as part of a team and be an active contributor to team meetings
Map
Sorry, no records were found. Please adjust your search criteria and try again.
Sorry, unable to load the Maps API.
Responses