Job Ref: 213817876

Date: 2021-05-24 11:52:13

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Job Title: Customer Service Advisor Temporary 14 weeks

Reporting to: Customer Service Manager

Location: Aylesbury, Bucks

Salary: £(phone number removed)

Hours: 40 hours per week

Full Time

Job purpose

NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most.

We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our Customer Service Advisors are first point of contact for many of our customers and a pivotal part of the success of the service we provide. This is a fast-paced, challenging role which can make a real difference to people's everyday lives.

Our Customer Service Advisors deal with the day-to-day communication between NRS, prescribers and clients, using telephone and other communication channels. Also, they ensure that NRS systems are appropriately updated in a timely and effective way.

Key Duties of a Customer Service Advisor

* To be the first point of contact for our service users.

* To communicate to our Driver Technicians and Service Engineers, providing allocations for re-bookings and call outs.

* To book in the delivery and collection of healthcare equipment with our service users.

* To arrange the service and repair of certain items with our service users.

* To demonstrate adaptability and good people skills as will be dealing with service users and management (internal and external).

* To comply to processes and procedures.

* To effectively manage stock queries and out of stock process.

* To update the systems in a timely manner and maintain filing systems and records.

What we look for in a Customer Service Advisor

* IT literacy and administration skills, the ability to undertake order processing and update systems.

* Excellent customer service skills, friendly and approachable telephone manner.

* Ability to work well under pressure, resilience when needed and an empathetic nature.

* A team worker with a flexible approach and good communication skills.

* Attention to detail and organisation skills.

In return we offer you the following:

* Full training

* Competitive salary and benefits and paid overtime

* Excellent enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks)

* Pension scheme

* Entitlement to Employee Assistance Program and Bike to Work scheme

* Access to exclusive employee discounts and savings

* Role progression opportunities

* A chance to work as part of a great team doing a rewarding job

To be noted:

This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers.

This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.

NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK.

This position will be subject to an enhanced Disclosures and Barring Service Check

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