Job Ref: 214102773

Date: 2021-07-01 13:30:18

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Job Description: Service Manager

Responsible To: Operations Director

Short Description: The Service Manager is responsible for delivering Service User centred support; through the efficient operation of a number of Supported housing unit(s) and staff allocated to them in compliance with company processes and procedures.

Specific Duties: The SM will be specifically responsible for:

1. Ensuring the maximisation of Service User interests by liaising with internal and external stakeholders

2. Completing a regular case review, development and implementation of a person centred support plan for each Service User

3. Ensuring the personal delivery of physical and mental support to Service Users

4. Implementation and monitoring of safeguarding the rights and dignity of each Service User

5. Ensuring the routine assessment and communication of Service User development to interested stakeholders

6. Effective management and control of Service User financials and house budgets

7. Creation of a positive environment in which Service Users and staff actively engage

8. Establishing and ensuring regular conduct of open and transparent two-way communication including updates and changes to the company with Service Users and staff

9. Ensuring and maintaining the cleanliness, quality, security and safety of each home and individual service user accommodation

10. Actively involved in staff recruitment and responsible for the provision of management, appraisals and supervisions to subordinate staff

11. Actively engage in performance and discipline management to maximise staff performance and assure compliance with company procedures

12. Conducting of staff training needs analysis and the co-ordination and delivery of training and professional development to maximise staff competence

13. Developing and implementing staff-rotas ensuring that appropriate staff cover is available to Service Users

14. Successfully achieving the individual objectives set by the company

15. Attending and actively participating internal management reviews and where appropriate, external forums

16. Accomplishing self-audits and pro-actively engage in external compliance audits

17. Enhancing current operations through continuous improvement

18. Responding to initial complaints from Service User and liaising with Senior Management where appropriate

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