Job Ref: 215572635

Date: 2022-01-14 16:35:22

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The Business Centre will provide our customers with an exceptional experience, as well as ensuring the financial success of the business.

Reporting into Business Owner and Managing Agent. This is an ideal role for an experienced building manager looking for an autonomous role, where you have the freedom to manage your way and create a fantastic profitable business centre.

Responsibilities include but are not limited to;

Front of House

* Welcoming visitors to the Business Centre

* Offering refreshments to guests/tours

* Rapport building and fact finding with customers

* Managing incoming mail; Inc. signing and managing deliveries

* Manage Mailbox and Virtual office customers

* Managing access control for new/departing customers, visitors, contractors

* Maintaining log of guests, contractors and attendees for fire log

* Work closely with customers upon on boarding to ensure a smooth transition

* Resolve any concerns or problems regarding the business centre experience, office set up and IT

Customer Management

* Enhance the customer journey – build and strengthen rapport

* Coordinate and organise customer engagement activities

* Promote and encourage site networking and event participation

* Identify opportunities to link customers and their businesses with one another

* Promote ‘refer a friend’ incentive

* Manage relationships; encourage positive reviews and oversee complaints

General Centre Management

* Devise regular fun and engaging activities to hold within the Business Centre – Events and Networking

* Conducting viewings and sales (initially support by sales manager)

* Support social media activity – content, pictures & videos for followers

* Answering and managing calls and enquiries

* Maintaining availability lists, pricing and newsletters

* Support regionally when required within the wider team

* Organise all payments via accounting software and nominated accounting firm

* Answer all broker/agent initial enquiries that come into the centre

Operations

* Maintain the highest of professional standards

* Ensure all kitchen points and communal areas are tidy and clean

* Manage any external cleaner agents as required, order stock and products

* Maintain standards and oversee management of meeting room bookings

* Manage ordering of any stationery

Any other duties reasonably required by your line manager

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