Job Ref: 215760014

Date: 2022-02-08 10:58:24

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Trading for over forty years my client is a medium sized cleaning company trading in London and the northern Home Counties. They provide daily cleaning, window cleaning and a broad range of specialist cleaning services. I am currently looking for candidates for an Area Manager role. The purpose of the role is to assist teams of On-Site Cleaners, providing excellent client service and cleaning operation for a portfolio. Ensuring that contractual obligations to Clients are met through efficient deployment, management of resources and regular site audits.

Key Duties and Responsibilities of the Area Manager role

* To liaise with the Contracts Manager to ensure that advertisements are placed & interviews organised to maintain required staffing levels.

* To carry out staff induction and training in accordance with company procedures.

* To manage and support the on-site staff. You will assist in managing the operational elements to your designated area. This includes keeping record of any planned or unplanned absences and to arrange or provide sufficient cover in the event of an absent member of staff.

* (Where Applicable) To hold a company phone and respond to all requests in a timely manner.

* To monitor stocks of cleaning equipment and materials in order that orders can be placed on a timely basis.

* To complete staff timesheets and ensure they are handed to the payroll department without errors and in good time for payment to be processed.

* Be aware of the condition of the equipment to ensure that all equipment is in safe working order, checked regularly and serviced.

* To ensure that all disciplinary, grievance and welfare issues are dealt with in a consistent manner, in accordance with the Company’s HR policies and procedures.

* To ensure that good communication links are maintained between yourself, the Contracts Manager and the Operations Manager.

* To ensure the retention of existing Clients by constant monitoring of cleaning standards both informally and formally (completing site audit forms) and to identify any concerns with the relevant staff member.

* Report any customer complaints or compliments and take some remedial action if at all possible. Report immediately any incidents of accident, fire, theft, loss, damage or other irregularities to the Contracts Manager.

* To ensure all Health and Safety requirements are being met with all On-Site employees. To monitor, control and report on any Health and Safety requirements as per legislation and Company guidelines.

* To be knowledgeable of Company policies and procedures and ensure they are followed at all times.

Key Result Indicators for the Area Manager role

* All cleaning and hygiene standards to meet service specification

* Deliver a consistent level of service, within the Company's standards, to the contract specification and agreed performance levels.

* Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH.

Person Specification for the Area Manager role

* Experience of contract management in the cleaning sector is not essential and candidates from other sectors will be considered, however candidates must have sound resource and time management skills and experience of managing contracts.

* Sound Client awareness and commercial judgement;

* Flexibility;

* Excellent decision making skills;

* Excellent interpersonal skills;

* Ability to motivate others and be an effective leader;

* Excellent time management and administrative skills;

* Be committed to equal opportunities and possess a positive and sensitive approach to the needs of others

Salary £25k, plus bonus for additional and one off work, fully expensed company vehicle, company mobile phone, company tablet , NEST Pension and 28 days holiday

We do try to reply to each application personally, however as you can appreciate we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore if we do not contact you within seven days your application for this particular role has not been successful. However we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers

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