Job Ref: 213032754

Date: 2021-01-18 09:47:37

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We have a new permanent role for a Domestic Manager based at Stoke Mandeville Hospital – one of the most famous hospitals in the country with the national spinal injury centre and an acute hospital.  This varied, hands on role will see you assist the management of the domestic services to ensure the provision of a high quality, value for money service through establishing appropriate policies and procedures to achieve the objectives of the contract and to meet the standard laid down by the

What’s in it for you?

Long standing NHS contract
Career progression opportunities
Customer facing, varied role
Rewarding – where you are genuinely making a difference
Collaborative, team orientated environment 

Job DescriptionCompetitive salary plus excellent benefits available

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

Main Responsibilities
To assist the Patient Services Manager in ensuring the provision of a high quality, cost effective Domestic Service to meet the requirements of the contract
To ensure that staff are supervised, developed and motivated
To ensure that the correct equipment and materials are used to meet the required standards and that these are used safely and stored correctly
To ensure that all Trust policies and procedures and current legislation is adhered to and that staff are aware of their individual responsibilities
To ensure a customer focused Domestic Service is provided
To be responsible through Supervisors for the control of the domestic procedures to ensure that the highest standards of service are achieved
To develop and maintain good communications and working relationships with all Trust employees and ensure that they are dealt with promptly and courteously
To take responsibility for Safegard audits (Sodexo’s internal Health and Safety department)
Constantly assess the risk to the Trust for all Domestic Management provisions including COSH / electrical register
To write and investigate incident reports as required
To take responsibility for the management of Domestic staff records
To take responsibility for workforce planning
Attend relevant Trust meetings constructively contribute and react to requirements
Provide professional and technical decisions on the spectrum of Domestic Management Services
Undertake employee appraisals / performance reviews
To assist the Patient Services Manager in ensuring that all Domestic staff are appropriately trained
To ensure effective monitoring is undertaken in all areas within the Trust
To supervise annual leave, weekly rosters and monitoring sickness absence levels
To deputise for the Patient Services Manager as required
To liaise with service users on a regular basis ensuring that the Trust is receiving an efficient and effective service.The Ideal Candidate
Ability to communicate effectively with patients, visitors, colleagues, clients
Ability to work as part of a team
Proven experience of managing a team within a service environment
Excellent customer service skills
Positive attitude and enthusiasm
Ability to work independently, flexibly and professionally – dealing with stressful and changeable situationsDesirable

Awareness of quality management systems e.g.ISO
IOSH qualification
British Institute of Cleaning Science (BICS) qualified
Knowledge of external cleaning developments and innovations
Experience of cleaning management within Clinical services contract
Knowledge of National specifications for cleanliness in the NHSAbout The CompanyIn the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

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