Job Ref: 214755835

Date: 2021-09-27 17:36:12

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Our leading independent Travel Agency client is growing as we come out of the pandemic; they remained strong throughout and now holiday demand is higher than ever! This Travel Agency puts its employees at the heart of its business, passionate about people, training and development and they are a Sunday Times '100 Best companies to work for'. Passionate too about creating memorable holidays and offering excellent service for their customers, selling a huge range of Tour Operators to give your customers choice and you the chance to create the perfect itinerary! If you have previous experience a as Travel Branch Manager, love travel and want to work for a company that will offer stability and development in your career, this is the right time to get back into the industry or make a career move!

Role Summary:
Training and developing a team of consultants, you will be responsible for motivating your team to deliver exceptional customer service in order to maximise sales and overall profitability, whilst ensuring the branch runs efficiently and effectively in line with company procedures. You will be passionate about finding every customer who walks through the door their ideal holiday in order to achieve both individual and team sales targets. You will lead by example and direct the coaching and development of staff to ensure the company's high standards are maintained. In addition you will be involved in more complex situations that may arise in order to retain the loyalty and trust of your clients and staff.

Key Responsibilities:

Ensuring overall profitability of the branch is achieved by maximising all sales to the fullest potential
Ensuring the effective day-to-day operation of the retail branch and foreign exchange bureau
Supervising, coaching and developing branch staff
Ensuring the health, safety and general welfare of branch staff is maintained
Identifying and meeting customers' needs by providing exceptional customer service at all times
Increasing the exposure of the branch and developing new business leads
Using social media to promote offers, generating customer engagement and sales leads
Leading by example by achieving set targets covering all aspects of the retail branch
Monitoring staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained
Acting as a figurehead within the local community and attending all promotional activities and events
Ensuring that excellent customer service is provided at all times
Attending managers meetings, conferences and promotional events as required
Effectively performing administrative duties
Ensuring both branch and staff appearance conform to company standards
Ensuring that all practices relating to health and safety in the workplace and security of the retail branch are adhered to and that any issues that may arise are identified and reported in an efficient and timely manner
Assisting in the recruitment of staff who will report directly to you
Actively recruit, train and develop and apprentice within your branchCompetencies Required:

Good leadership skills and experience of working within a supervisory role
Ability to coach, develop and motivate a team
Ability to work towards individual and team sales targets
Excellent communication and customer service experience
Good accuracy and numerical skills with the ability to understand and interpret financial statistics
Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
Ability to assist with the development of staff in order to maximise job satisfaction and performance
Competent IT Skills Qualifications / Experience Required:

Previous travel agency sales experience with a proven sales record
Previous managerial/supervisory experience whilst working within a retail travel branch
Excellent travel product knowledge with a good working knowledge of tour operator systemsThe package:
A competitive salary of circa £20-27k dependent on relevant experience, plus bonuses.

Interested?
If you feel you have the right travel industry experience and would like to be considered for this fantastic career opportunity please submit your CV to (url removed), or click on 'Apply' and follow the instructions

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