Job Ref: 214062081

Date: 2021-06-25 13:46:10

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Team Supervisor
Remote working
Temporary
Full time
£14.00 per hour

Pertemps Recruitment on behalf of Buckinghamshire Council has an opportunity for a Team Supervisor in the Local Contact Tracing Team. You will be responsible for the overall Supervising of the Local Contact Tracing Team, including delivery of contact tracing services, ensuring adherence to data protection protocol, quality assurance of all work carried out, ensuring Customer's needs are met
This is a temporary position until the end of June 2021, though there is potential for this to be extended further if the requirement is there. The pay rate is £14.00 per hour, and you will be working the following shifts –

The shift pattern is as follows, these day are hours are non negotaibale, so if applyingyou must be able to commit to the full days
Wednesday 09:00-17:00
Thursday 09:00-17:00
Friday 09:00-16:45
Sat 09:00-16:00 

Do to unpredictable workloads, this role comes under "stand-down" You could be stood down at 1pm on your working days if all tasks have been completed, payment will be only for hours worked. 

Responsibilities

Managing the testing team
– Provides daily support to Local Contact Tracing Call Handlers
– Monitor staff work, ensuring that daily case load is completed
– Cascades new information to all team members

Overall responsibility for daily operation
– Allocation of daily cases, and answer related queries
– Liaise with external parties regarding tasks that are carried out on our behalf
– Ensure Data collation is completed and communicated on a weekly basis
– Maintain staffing models, approves leave, and manages any daily staffing issues that may arise.

Risk management and quality assurance
-Ensures adherence to GDPR and clinical guidance is maintained throughout operations
– Responsible for the quality and risk management of the testing and regularly checking that the site meets the standards required
– Point of escalation for any issues , escalates to local public health officials as appropriate

Essential Skills and Experience

– Educated to GCSE/NVQ level or equivalent
– Where the role is customer-facing and the post holder is required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post
– Experience and evidence of successfully supervising a, contact centre workforce and day- to-day people Supervision
– Experience supervising a customer facing environment and ability to respond to queries / complaints. Resolve problems where possible / appropriate or escalate as necessary
– Ability to ensure all required records and information are maintained correctly. Process and analyse information and prepare reports / other information / materials as required

Desirable Skills and Experience

– Experience in managing compliance against regulatory guidelines

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