Job Ref: 212633821

Date: 2020-10-22 09:23:09

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We are looking for a highly experienced Soft FM professional to join our team on a PFI site as a General Manager – Patient Services. You would be heading up the biggest department on one of the clients Top 20 contracts revenue-wise that has just been retained for further 5 years. This department delivers patient feeding, window cleaning, pest control and domestic services, therefore a solid previous experience in cleaning management and infection control is a must. This department employs over 250 staff that would require strong leadership skills and preferably previous experience dealing with trade unions.

This account sees a lot of projects and large investments and therefore offers excellent development and progression opportunities. The reward package contains a salary up to £56,000, operational bonus and flexible benefits along with Employee benefits.

Main Responsibilities

·Ensure high levels of customer satisfaction are monitored, measured and managed

·Manage efficient and patient focused services including cleaning, ward host service, patient dining assembly and production area

·Ensure that all financial and qualitative targets and KPIs are achieved

·Efficient financial management of client business within agreed budgets providing financial breakdown and information as required

·Deliver budgeted profit and turnover for accounts

·Support Business development and retention of existing business

·Manage clients proactively, ensuring their expectations are exceeded and effectively communicate all client needs and business opportunities within the division

·Responsible for recruitment and management of subordinates, and personal development, reward and recognition, appraisals, health and safety, and communication of shared goals

·Ensure the Health& Safety policy is adhered to and that all subordinates are aware of the policy and their responsibility for its implementation

·Have a flexible approach to managing your business, which may include weekend duty shifts and attendance on site at weekends and/or nights and the responsibility to the company telephone when called

·Maintain services that exceed the level of performance required in the contractual quality performance regime

·Eliminate the risk of financial penalties

·Develop and maintain effective communication with patients, relatives and Trust staff

·Adopt a team approach and participate fully with colleagues in the delivery and development of efficient integrated services, irrespective of discipline

·Lead and motivate a large diverse workforce leading by example

·Ensure the correct use of labour, materials and equipment

·Ensure adherence to Trust control of Infection policy

The Ideal Candidate

Essential

·Substantial business management experience at a senior level

·Proven experience of managing a complex service with a diverse workforce in a customer/patient service environment

·Proven experience of managing a successful P&L account

·Ambition and resilience in management and work ethic

·An effective communicator (verbal and written)

·Experience of budget management

·Proven track record of leading, managing and developing a team

·Experience in budget management

·Literate in IT

·Persuasive and Decisive

·Desirable

·Hospital experience

·The ability to set standards at every level, providing methods of measurement and undertaking such training or remedial action as appropriate where such standards are not achieved

·Contract and project management skills

·Flexibility in approach and attitude

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