Software Support Engineer

Job Details

Software Support Engineer required for my client based in Aylesbury for a permanent role paying £25–40k depending on experience.

Bright graduates may be considered.

You will join a small experienced team yet the scope for learning and advancement in this role is excellent.

There is a shift pattern i.e usually 9am – 5.30pm but 1 week in 3 the hours will be 3pm – 12am.

There will also be a requirement to respond to emergency calls over a weekend and through the night – also on a rota basis.

For this you will receive additional money.

Essential Skills/ Experience

• Triage experience with software systems (including log analysis; troubleshooting; identifying and classifying issues)

• Good knowledge of software troubleshooting tools and techniques

• A strong ability to solve problems and think laterally

• Understanding of SQL databases

• Software installation and deployment experience

• Willing to take initiative to learn about new products

• A strong customer focus

• Excellent verbal and written communication skills

• A demonstrable record of achievement in either relevant previous position(s) or academic work

Highly Desirable Skills/ Experience

• Familiarisation with deploying and supporting applications on AWS and Azure

• Experience of working with carriers on IP provisioning

Desirable Skills/ Experience

• Software development or testing experience/background

• Understanding of telephony, VoIP, WebRTC, HTTP, HTTPS

• Understanding of NoSQL databases

• Contact centre exposure