Job Ref: 213792736

Date: 2021-05-19 21:50:35

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2nd Line Technical Support Analyst
Aylesbury area, Buckinghamshire
Salary – £24-30k + excellent benefits package

We are seeking a 2nd Line Technical Support Analyst to join a leading and innovative team within a global, award winning consultancy. Our client offers excellence in career growth, professional development and a coveted personalised benefits package.

As the 2nd Line Technical Support Specialist, will receive, troubleshoot, process, and resolve Support Requests and Incidents which require on-site help or have been escalated to 2nd line by Service Desk team. Being a part of global team, you will also be engaged in global and local projects.

Responsibilities include:
*Providing on-site support for the end client
*Process and resolve incidents and service requests requiring on-site work or deep knowledge about systems/processes
*Image and configure PCs/laptops and applications for users
*Provide on-boarding trainings for users
*Act as 2nd line of support onsite and other sites / remotely
*Work with other teams supporting our client on incidents/requests
*Participate in global and local projects

Key skills (not all essential)
*Experience with providing 2nd line support for users
*Good understanding of Microsoft Systems, i.e. Windows 10, Microsoft Office, O365
*Good understanding of Android and iOS mobile devices setup, support and troubleshooting,
*Familiarity of an ITIL Support Request, Incident and Problem Management, Change Management
*Some knowledge about Active Directory administration
*Network printing troubleshooting, support and setup
*Base network and servers knowledge

Role may suit: Support Engineer, 2nd Line Support Analyst, Service Desk Analyst, Desktop Support, IT Support

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. (phone number removed))

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