Job Ref: 215939257

Date: 2022-03-02 14:10:04

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The role will be predominantly based at our clients Aylesbury offices, where the management, operations, and helpdesk teams are currently operating, your primary focus is to operationally control the frontline staff and field engineers to ensure the successful completion of their installs, ordering materials, services, and emergency calls.

You will also be speaking to customers to assist with any bookings (reactive or planned), assisting / resolving complaints and offering basic technical support (training provided), overseeing the engineers’ successful progression / completion of installs and steering the front-end operations and record population of our CAFM system.

A typical day in this exciting and varied role includes:

· Scheduling new installs, planned and reactive maintenance, and site survey visits.

· Liaising with customers (both domestic and commercial).

· Raising jobs sheets for the engineers.

· Liaising with the engineers on site.

· Ordering materials and raising purchase orders.

· Overseeing daily admin tasks utilising our CAFM computer system.

· Replying to emails and answering phone calls.

About You

You will need to be an enthusiastic and driven administrator, have excellent customer service skills, a keen eye for detail, be competent using a range of computer programmes (CAFM software, Excel, Word, Outlook), and be highly organised, during the high-volume periods of workload, you must also be a strong team player with exceptional communication skills. Previous helpdesk experience within the HVAC or Service industry is preferred, but not essential as all technical training will be given.

We are looking to develop this person and offer excellent support and resources into the right candidate and will hand build your own personal development plan with a focus towards senior management for the right individual.

We need you to be –

· Team player

· Excellent customer service

· Strong communication skills, both written and verbal

· Previous office admin experience

· Previous helpdesk experience (preferred)

· Full UK driving license, with own transport

Full time, permanent position

Salary Up to £28000 (depending on experience)

· Company pension scheme

· Monthly paid bonus scheme, £200/month when awarded at 100%

· Normal working hours (8:00/16:00)

· Christmas bonus

· On-site parking

· 20 days holiday per year, plus all bank holidays

· Additional days leave per year served (capped to 3 days)

Job Types: Full-time, Permanent

Salary: Up to £28,000.00 per year

Additional pay:

* Bonus scheme

Benefits:

* On-site parking

Schedule:

* Monday to Friday

Licence/Certification:

* Driving Licence (required)

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