Job Ref: 215912695

Date: 2022-02-28 11:55:28

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Verelogic are supporting a leading Ed Tech MSP in the Hillingdon and south Buckingham area with another fantastic technical opportunity.

As a Consultant it is your job to help ensure that schools improve the standard of their ICT provision and that they are enabled to deliver effective teaching and learning through ICT solutions. You must be dedicated to delivering the support service in a manner that embraces the company values. It is your job to facilitate communication between your school and the client, keep up to date with what services the client can offer, and manage the accounts of your customers.

Driving License and own transport is essential

Responsibilities: Customer service

Be the first port of call for all your school's ICT needs
Provide great communication with your schools – so they know exactly when you are coming and when your next visit is – including notice of any changes to schedule
Ensure that your schools are aware of and are using the customer portal.
Ensure that your schools are aware of all of our services including installations service, training, teaching support, MIS Support & GDPR.
Work with the school development team to ensure that the school are getting the best level of service
Requesting, follow up and closing quotes with adequate description and detail.
Keeping areas of work and responsibility clean, tidy and organised.
Ensure behaviour, including appearance and punctuality, meets standards outlined in consultant guidelines
Technical Responsibilities

Resolve technical problems as quickly as possible
Ensure that network backup is working and complete a test recovery
Ensure on-going technical support tickets are logged and closed and active alerts are dealt with in a reasonable time frame.
Feedback to the school progress at the end of each visit
Ensure that all server recovery material that are required to recover server are readily available at the school and kept in a safe and secure place
Ensure school details are entered on the correct system and server details are kept up to date
If technically possible, ensure the remote log in software is installed on server and that the client account is on the server
If this sounds like the sort of opportunity you are looking for the please get in touch with Sean Dunn at Verelogic on (phone number removed) (url removed) ASAP to discuss your application

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