Job Ref: 215696177

Date: 2022-01-31 17:33:05

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We are very excited to be supporting a growing financial services business as they expand their contact centre team. This is an award-winning organisation that puts a real emphasis on caring for their customers and employees.

As a Senior Customer Support Specialist you will be working with my client’s loyal customer base. This is an Inbound role with an emphasis on handling renewal queries and objection handling, providing a top level customer experience, complaints handling and .
You will also be making Outbound calls to secure renewals and update the database accordingly ensuring customers have the right package.

Please Note: We are currently really keen to hear from candidates that have previous experiences with horses, either in a work setting or as a hobby in their personal life.

The role would typically be office based in Buckinghamshire, so ideally you will live within a commutable distance, We would also hire candidates working on a hybrid 3 days in the office, 2 days from home.

Working hours during Covid are Monday to Friday, 9am to 6pm, but you should be flexible to work Monday to Friday, between the hours of 9am to 8pm and Saturdays (on rotation) 9am to 5pm with a day off in lieu, post-Covid.

What You Will Need:

Solid B2C customer service experience, financial services experience is not essential
Self-motivated and energetic, you will still have lots of support working from home but need the confidence to work independently in doing so
A genuine passion and care for delivering high levels of customer service
Tech savvy – comfortable learning new systems
A quiet place to work at home with suitable working conditions (e.g. a desk, chair and strong WiFi with a minimum download speed of 25mbps)
Ability to work towards targets (quality and conversion) and take on feedback to achieve theseWhat You Will Get:

Salary of £21,000 – £23,000, dependant on experience
Benefits include 25 Days Holiday and opportunity to buy/sell more (plus 8 Bank Holidays), Competitive Pension, Life Assurance Scheme, Perkbox discounts, Discounted Gym Membership, Company Socials
Opportunity to join a multi award winning and growing company that offers a very friendly and supportive working environment
Great teammates – people stay a long time due to the family feel of the organisation and the mixture of people and background in the contact centre

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