Job Details
Job Ref: 214204818
Date: 2021-07-15 10:07:39
Our client is the UK’s leading provider of Community Equipment Services, they deliver complete end-to-end services through all stages of equipment provision and recycling.
They are currently seeking a Senior Customer Service Advisor to join their team on a permanent basis at their Aylesbury Site
They are looking for highly motivated individuals who can help them in their mission to improve people’s quality of life and independence every day. Their services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most.
To support the Customer Service Manager in providing outstanding levels of customer service through the effective management of a customer service department.
What they look for in a PS Senior Customer Service Advisor:
* Call abandon rate and time taken to answer calls
* Telephone queries and complaints to be resolved within agreed timescales.
* Quality of service to be measured by call monitoring feedback
* Effective leadership being customer service driven
* Teamwork and Problem solving skills using Initiative
* Knowledge of customer service best practice
* Experience of managing the performance of Staff development and training
* Ability to communicate effectively at all levels with good listening skills
* IT Literate with experience of using windows based applications (e.g. Excel etc)
* Ability to work under pressure and maintain a positive outlook.
* Knowledge of SAP desirable
* Healthcare background an advantage
Hours: 37.5 hours per week between 8.30am-4.30pm & 9.00am-5.00pm Monday to Friday
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