Job Ref: 214340427

Date: 2021-08-02 16:59:20

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Out client is recruiting 3 Customer Services Administrators to work on site in their newly refurbished offices in Aylesbury. The role requires the successful applicant to do some shift work and one Saturday a month. In return this role offers a great opportunity for an enthusiastic individual who wants to work in an exciting and dynamic environment in a growing, successful business.

Client Details

Business Services

Description

Duties will include:

Make outbound telephone calls to book appointments across a wide variety of programmes and initiatives
Confidently answer wide variety of inbound telephone calls
Working effectively with internal departments and industry partners to help deliver the company's full range of services
Ability to decide on the most appropriate means of communication (written and oral) and accurately deliver when updating, advising, and referring information to clients, customers, and industry partners
Maintain and update electronic work management systems
Accurate data entry
Recognise when to escalate queries and work opportunities to senior members of the team
Completion of and editing documents in line with task to ensure accurate delivery to clients, customers and industry partnersProfile

The ideal candidate will have experience working in a Contact Centre Environment and be able to work well alone and as part of a team. This will include:

Excellent verbal and written communication skills
Accuracy in reporting & administration · Attention to detail
Methodical and organised with ability to multi-task
Comfortable with using IT platforms
Team-working
Time management
Composure when faced with difficult situations / scenariosIdeally you will be based in Aylesbury or a reasonable distance as this role will be office based.

The usual hours will be 08:45-17:30 however there will be shift patterns which will mean change in hours to 10:15 – 19:00 (usually once per week) and 1 Saturday morning from 9am to 12pm per month.

Job Offer

Excellent benefit package including 23 days holiday + bank holidays (Pro Rata)

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