Job Ref: 215024557

Date: 2021-10-28 16:02:48

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Our Client, a leading UK provider of Community Equipment Services, are looking for two Customer Service Advisors to join their Aylesbury-based team on a permanent basis.

The company deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. They are looking for highly motivated individuals who can help them to improve people’s quality of life and independence every day.

The Customer Service Advisors will be the first point of contact for customers and a pivotal part of the success of the service that the company provide. This is a fast-paced, challenging role which can make a real difference to people’s everyday lives.

The Customer Service Advisors will deal with the day-to-day communication between the company, prescribers and clients, using telephone and other communication channels, as well as ensuring that systems are appropriately updated in a timely and effective way.

Hours / Annual Pay:

£20,600-£21,115 pa

Permanent Position – 40hr week (Mon – Fri)

* Early Shift: 8:30 – 16:30

* Standard Shift: 9:00 – 17:00

The Role:

* To be the first point of contact for service users.

* To communicate to the Driver Technicians and Service Engineers, providing allocations for re-bookings and call outs.

* To book in the delivery and collection of healthcare equipment with service users.

* To arrange the service and repair of certain items with service users.

* To demonstrate adaptability and good people skills as will be dealing with service users and management (internal and external).

* To comply to processes and procedures.

* To effectively manage stock queries and out of stock process.

* To update the systems in a timely manner and maintain filing systems and records.

The Requirements:

* IT literacy and administration skills, the ability to undertake order processing and update systems.

* Excellent customer service skills, friendly and approachable telephone manner.

* Ability to work well under pressure, resilience when needed and an empathetic nature.

* A team worker with a flexible approach and good communication skills.

* Attention to detail and organisation skills.

The Reward:

* Full training

* Competitive salary, benefits and paid overtime

* Excellent enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks)

* Pension scheme

* Entitlement to Employee Assistance Program and Bike to Work scheme

* Access to exclusive employee discounts and savings

* Role progression opportunities

* A chance to work as part of a great team doing a rewarding job

If you believe that you are suitable for this role and you would like to apply or obtain further information, please get in touch with us on (phone number removed) or alternatively, email an application to the listed email address.

We look forward to hearing from you and assisting with your job search

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