Job Ref: 212485112

Date: 2020-09-23 16:02:25

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Customer Advisor – Full Time

Fixed Term until 31/03/2021

Aylesbury, Buckinghamshire

£27,318 per annum

37 hours per week:  Monday to Friday

The Vale of Aylesbury Housing Trust is a Buckinghamshire based housing association providing homes and services to local communities throughout the Vale of Aylesbury, we have around 7,200 homes. We pride ourselves on working closely with residents and surrounding communities to make sure we deliver high quality housing, homes and services. We are looking for a brilliant Customer Service Advisor to help us achieve our vision and goals.

As a Customer Advisor, the post holder is required to provide an excellent, extensive, comprehensive and seamless service to internal and external customers, proactively promoting the Trust’s services.

You will be undertaking regular training and development to gain additional knowledge of the service.

You will be working as part of a team handling a high volume of customer enquiries across a range of the Trust services. The Customer Advisor supports the overall service and performance plans operating within the Contact Centre and works to achieve personal performance targets and service levels, aiming for continuous improvement and providing flexible cover across the team.

E&D Commitment: 

Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury Vale’s diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we especially welcome applicants from BAME backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity.

Closing date:  – 8th October 2020 midday

Interview date: 16th October 2020

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