Job Ref: 213293951

Date: 2021-03-04 12:53:09

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Customer Advisor – Kennel Club 6 months FTC

Work from home initially then Aylesbury offices

Are you barking mad about dogs? Do you know your Dalmatian from your Dachshund?

We may have a pawtastic role for you if you're a dog lover!

You’ll be part of a busy and vibrant team, supporting the department’s vision and standards, using your excellent communication skills with a positive proactive outlook. Taking ownership and responsibility for your own learning outcomes. The position will require building rapport and speaking at tempo, which drives our customer service.

Customer Advisor Responsibilities:

Working within the busy Contact Centre team, you will be required to provide excellent customer service to our extensive client base, produce accurate data, with the ability to link and promote our products, while educating our customers and endorsing our core values.

To work flexibly within the Contact Centre team, in line with our Key Performance Indicators and deadlines
To answer inbound calls, with strong verbal skills, looking to build lasting relationships, enhancing the customer experience
To work with a Customer Relationship Management System
To have a good working knowledge of Microsoft Office

The Kennel Club:

Is the UK’s largest organisation dedicated to protecting and promoting the health and welfare of all dogs. Besides being a voluntary register for pedigree and crossbreed dogs, they offer dog owners and those working with dogs an unparalleled source of education, experience and advice on puppy buying, dog health, training and breeding.

The Kennel Club – Gatehouse Way

Has just marked its 20th Anniversary, within the community of Aylesbury. It has a new purpose built office, which houses the company’s main Contact Centre and administers the applications associated with the Kennel Clubs extensive activities.

Working for the Kennel Club:

In return we offer you the opportunity to work as part of a successful team, where progressive thinking and attitudes are welcome. Our modern new building and contemporary facilities, offer a wonderful environment in which to work, with amenities and town centre close by, plus free car parking. We are Investors in People and embrace diversity in the workplace, we are an equal opportunities employer.

Location: Aylesbury Buckinghamshire

Contract type: 6 month Fixed Term Contract

Hours: 35 (9-5 Monday to Friday)

Salary: £19,200

Benefits: Competitive

You may have experience of the following: Contact Centre Agent, Call Centre Agent, Contact Centre Team Leader, Call Centre Supervisor, Customer Service Advisor, Customer Service Executive, Customer Service Representative, etc.

Ref: 97409

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