Job Ref: 214561554

Date: 2021-09-02 10:35:08

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Job Title: Call Centre Project Manager
Salary: £30,000-£35,000 per annum
Location: Aylesbury
Contract: 12 month Fixed Term Contract
Hours: Full Time

An excellent opportunity has become available within a well-established organisation, for an experienced Call Centre Project Manager to support on a 12 month contract to manage all new and ongoing projects that impact the contact centre.

The ideal candidate will have previous contact centre leadership skills as well as demonstrable experience within project management.

The Role:

Lead on all projects within the contact centre
Represent the contact centre on other business projects
Coordinate team training & briefings on all projects
Liaise with planning & training teams to ensure smooth project delivery
Manage the implementation process of all projects
Own the recruitment project for the team
Managing team suggestions and feedback to the team
Identify & implement process and IT changes for continuous improvement
Carry out any additional duties
Attend training meetings & company eventsSkills/Experience Required:

Previous contact centre management experience
A relevant project management qualification is essential e.g. PRINCE2
Project Management experience, specifically relating to contact centre/customer service
Excellent communication skills, both written and verbal
Able to organise and prioritise workloads
Able to work under pressure and to project deadlines

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy

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